FAQ
How to enjoy our products
How long does live rosin stay fresh?
Live rosin is sensitive to heat, light, and oxygen, so its freshness depends mostly on how it’s stored. When kept in an airtight container in a cool, dark place, it generally maintains its aroma and texture for several months. Refrigeration can help preserve quality longer, but it should always be kept sealed and away from warm or bright environments. If the texture, aroma, or colour changes noticeably over time, that’s natural oxidation and doesn’t necessarily mean it has “gone bad”—just that it’s aging.
How do I choose the right strain for my needs?
Everyone has different preferences, and the best fit often comes down to aroma, terpene profile, and desired experience. If you’re unsure where to start, reach out to us on Instagram or via email, and we’ll help you narrow down options based on the terpene profiles and product characteristics you enjoy. Our goal is to guide customers toward strains that match their personal tastes.
What’s the best way to dab your rosin?
The “best” way really comes down to personal preference. Many enthusiasts prefer using a traditional dab rig with a quartz banger, such as a terp slurper, because it tends to offer the most flavour clarity and efficiency. Others enjoy the convenience of electronic rigs (e-rigs). They’re portable and easy to use, though they typically don’t match the full flavour and performance of a high-quality quartz setup.If you’re unsure which option fits your preferences, feel free to reach out to us on Instagram or email — we’re always happy to talk gear and help point you in the right direction.
Ordering & Shipping info
How do I place an order?
Simply add your products to the cart, complete your shipping information and payment at checkout, and you’re all set. Once your order is processed, you’ll receive a tracking number by email so you can follow your shipment.
Please note:
– Orders placed on Friday or during the weekend will ship on Monday.
-Orders placed on Thursday may not always arrive by Friday due to courier volume and demand.
How long does shipping take?
We ship orders overnight through Purolator or Canada Post, so most customers receive their package the next business day. If you live in a rural or remote area, delivery may take up to 2 days. You’ll receive a tracking number as soon as your order ships.
Is my order discreetly packaged?
Yes, all orders are packaged with complete discretion in mind. We line every parcel with a white mylar cover, and all products are securely vacuum-sealed to protect freshness and privacy. There is no branding or identifying information on the outside of the package.
Do you offer free shipping or order minimums?
Yes — we offer free shipping on all orders $400 or more. For orders under $400, a flat $20 shipping fee applies.
What payment methods do you accept?
We currently accept Interac e-Transfer, However we are actively looking into adding Credit Card, PayPal, and crypto as payment options in the future.
Can I mix and match strains for bulk orders?
Yes — you can mix and match strains and producers on bulk orders. When you purchase 4 or more live rosin jars, you’ll automatically receive a 12% discount on all jars. The same applies to flower: purchase 4 ounces, mix and match strains, and receive an automatic 12% discount across the entire flower order.
What should I do if my package arrives damaged or delayed?
If your package arrives damaged, please email us right away with your order details and photos of the issue. We handle these situations case by case to make sure you’re taken care of. If your package is delayed, reach out to us and we’ll contact the carrier and investigate the status for you. Delays can happen occasionally, especially during peak seasons or weather events, but almost all packages do arrive safely.
Can I return or exchange products?
All sales are final. Due to the nature of our products, we do not accept returns or exchanges. If there is an issue with your order, reach out to us and we’ll be happy to help troubleshoot.
How do I contact The Green Team support team?
You can e-mail us at TheGreenTeamYVR@protonmail.com or DM us through instagram at instagram.com/The_Green_Team_YVR .